Reservations
Refund policy
Go to my trips to cancel your reservation and start the refund process. If your ticket was purchased in the last 24 hours, it may qualify for our 24 h...
What happens if I need to change my mind about my choice of destination and/or a departure date?
Any revisions you make within the cancellation penalty period of 14 days, such as departure date or choice of voyage, are subject to cancellation fees...
If I am traveling alone, will you find a roommate for me?
If you are traveling solo and are willing to share accommodations with another guest of the same gender, we will be happy to make your reservation ind...
What if I am traveling alone, as a solo guest?
We offer solo accommodations on all our expeditions. We recommend you reserve early, as solo cabins may be limited on certain ships.
What is the maximum number of guests that can stay in one cabin?
We offer triple accommodations on certain expeditions. We recommend you reserve early, as these cabins may be limited on certain ships.
Do you make airline reservations?
We have a full-service air department to help you with your airline reservations. There is a $50 per person charge for this service. Our air departmen...
Will I receive documentation when I book an expedition?
Once a reservation is confirmed and a deposit has been made, you will receive an email with information about your personalized online account. By log...
What if the cabin I request is not available?
We will add you to our waiting list, and you will be contacted as soon as a cabin of your choice becomes available.
Can I make special cabin requests?
We will be happy to confirm your cabin request based on current availability.
What form of payment do you accept?
We gladly accept payment by Visa, MasterCard, American Express, and Discover. Or you may pay by personal check.
Will I have to make payment at the time I make a reservation?
A deposit is required in order to hold a reservation. Deposit amounts vary depending on the destination and expedition you are reserving.
What’s included in the cost? Are there any hidden charges for port taxes, for example, that are not included?
There are never hidden charges, like port charges. Of course, you’ll want to check carefully the inclusions for the journey you’ve selected, but you c...
How far in advance should I make my reservation?
We encourage you to make your reservation just as early as possible—especially if you are limited to the time period in which you can travel. Our expe...
What are the hours of operation for your reservations sales center?
Our reservation hours are Monday through Friday, 9am–8pm (ET) | 6am–5pm (PT), and Saturday and Sunday 10am–5pm (ET).
I like what I see and would like to book. How do I make a reservation?
It's easy: Call our highly knowledgeable Expedition Specialists at 1-800-644-9843. Complete the reservation request form on our website. Or call yo...